Frequently asked questions

Virtual Tour

What is a Matterport Virtual Tour?

A Matterport Virtual Tour is one of the newest and most interactive way to view a home, immersing each viewer into your listings, without you or your clients being there. At 3D Immersive we value a non-invasive sales process for your client. A Matterport Virtual Tour will engages qualified buyers, at anytime, while strengthening their retention to create an offer.

What is a Video Tour?

A Video Tour is a structured story created to spotlight the features of the home or community that you wish to share. This is a great way to showcase your listing in a way that potential buyers can enjoy from anywhere in the world.

Floor Plan

How are 3D Immersive Floor Plans Built?

Our floor plans are built using both the Matterport Schematic Floor Plan system which provides a 98% accurate plan as well as manual measurements by our floor plan technician.

How long does it take to recieve a floor plan?

In most cases each floor plan will be available for download by 10 am next day.


How many photos will I recieve?

Our standard photo package includes 20 photos. These photos will always come in MLS compliant format as well as High Resolution Print Ready. Should you wish additional photos we do offer those as well at $5.50 / Edited Photo. Should you require a larger quantity, please contact us for a custom quote.

What quality can be expected?

The entire team at 3D Immersive prides themselves in quality that is so consistant that we know you'll be happy with your results regardless of which photographer shows up. Here is a little more about our 3D Immersive Standard. 1. Each of our photographers are trained to capture the best possible images based on site conditions. 2. Color consistency is always top of mind to ensure that the interior of the home looks exactly as the home is. 3. Each image is processed through our blended 2 step editing routine which establishes two sets of eyes for each image produced.


How do I book services?

You're able to find and select our services on our Pricing/Booking page. This will allow you to seamlessly book any appointment with us as well as give you the option to view and change your bookings, as well as view your files. If you would prefer to speak with someone directly, you may call or text us at any time between 7am-9pm PST. Our phone number is 1-866-826-7427.

How much time do I have to cancel a booking?

It is important to us that all cancellations are made 24 hours prior to your booking, this will ensure that a cancelation fee of $75 is waived.

How quickly will the deliverables of my order be availble?

At 3D Immersive we understand how important listing content is to you and your clients success, which is why we are committed to having your files in your dashboard available to you by 10 am the next day. *** Orders processed after 6 pm may take longer.

What is the 3D Immersive service area?

It's very important to us that we are able to reach you and your clients, which is why our service area is from Abbotsford to West Vancouver. Our 3 Offices are located in Vancouver, Burnaby, and Port Coquitlam.